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Privacy Policy

Sugino Machine recognizes handling and protecting personal information as part of social responsibility.  Sugino Machine strives to protect personal information in accordance with the following.

Any revisions will be notified on this page.

Compliance with Laws and Other Rules

We shall strictly comply with Personal Information Protection Laws, guidelines, regulation rules and any other related rules. 

Acquisition of Personal Information

When acquiring personal information, we shall clarify the purpose of use, and to the extent necessary, obtain the information through lawful and fair means.

 Purpose of Use of Personal Information

  • We shall not use acquired personal information beyond the scope of its purpose of use without the consent of its customers.
  • We shall use acquired personal information for the following purposes.
  1. For guidance and information related to the sales of products and services.
  2. For fulfillment of various contracts, negotiations and meetings with customers
  3. For tasks that are required to provide prompt services in response to customer inquiries
  4. For implementation of surveys for the purpose of planning and developing products as well as for the improvement of customer satisfaction.
  5. For other purposes of use which are specifically made known at the time of acquiring the personal information.
  6. For responding to the stipulations of law or the notifications and guidance of the administrative authorities. 

Provision of Personal Information to Third Parties

  • Sugino Machine shall not provide acquired personal information (name, address, age, telephone number, e-mail address, product information, information on the content of inquiries) to a third party beyond the scope of the purpose of use without the consent of the customer.
  • When providing acquired personal information to Group companies (hereinafter referred to as Japan domestic and overseas group companies) or subcontractors within the scope of the purpose of use, Sugino Machine shall conclude a contract with the subcontractor, conduct necessary and appropriate supervision, and Sugino Machine shall undertake full responsibility for managing the personal information.

       Group companies in Japan:

       Overseas Group Companies:

  • In the event that Sugino Machine transfers the acquired personal information overseas (in the case of cross-border transfers), Sugino Machine will legally transfer it in accordance with the provisions of applicable laws and regulations.

Safety Management Measures

Sugino Machine will manage the personal information acquired appropriately, in accordance with rules and regulations concerning personal information, and will take safety management measures to prevent leakage, loss, and falsification etc.  

Responding to problems when they occur

In the event of leakage, etc. of acquired personal information causing a risk harming the rights of the customers and interests of customers, we will notify the customer and report to the Personal Information Protection Commission.


Customers who would like to have their own personal information disclosed, or would like to request correction, suspension of use, or deletion of personal information,
should inquire at the following contact.

Web inquiries:Inquiry Form about Personal Information​